Re-Shipping Fee - UPS

Our tea sachets are made from Soilon, a biodegradable mesh derived from renewable plant sources—completely compostable, non-toxic, and free from microplastics. Sip with confidence knowing your tea is as pure as it should be!

Shipping Information:

• Gold Tier Loyalty Members: enjoy FREE shipping on every order!
• Free Shipping: for all other customers, enjoy FREE shipping on orders $60 or more within the lower 48 states.
• Flat Rate Shipping: A flat rate of $5.99 applies to orders below $60 within the lower 48 states.
• Special Locations: Shipments to Alaska, Hawaii, Puerto Rico, and Guam now enjoy FREE Shipping on orders over $100.
• Processing Time: Orders are shipped from our warehouse within 1-4 business days, Monday–Friday, after payment and delivery address verification.

Returns Policy:

• Tea Products: Tea cannot be returned as it is a food product. We recommend trying smaller sample sizes to ensure satisfaction before committing to larger bulk sizes.
• Steepware Returns: For unopened/unused Steepware, we offer store credit (minus the cost of return shipping) within 30 days of your delivery date.
• Incorrect or Damaged Items: If you received an incorrect or damaged item, please contact us via call or email within 30 days of your delivery date, and we will rectify the problem immediately!